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Terms and conditions

Countryside Alliance Fishing Rod Draw


These Rules, together with any specific terms or conditions explained or notified by the Society as relevant to this Draw (whether displayed in promotional materials for this Draw or otherwise) apply to all Entrants’ participation in the Draw.

By entering the Lottery, Entrants agree to be bound by these Rules, the Privacy Policy and, where applicable, the Social Responsibility Guidelines, each of which can be found and downloaded from raffle.countryside-alliance.org. Each Entrant should retain a copy of these Rules for their reference. If Entrants do not agree to comply with these various Rules, Policies or Procedures they should not enter the Draw.


  1.       Introduction


                1.1.       The Draw is being promoted by and on behalf of Countryside Alliance, a company registered in England and Wales with company number 5227778 and whose registered address is 1 Spring Mews, Tinworth Street, London SE11 5AN.

                1.2.       The person responsible is Ben Dowdeswell, 1 Spring Mews, Tinworth Street, London, SE11 5AN. Gambling Commission licence number 000-004867-A-325512-002 on behalf of Countryside Alliance.

                1.3.       The Lottery is managed externally by Capen Limited, a company registered in England and Wales with company number 08141955 and whose registered address is c/o Wem & Co, Savoy House, Savoy Circus, London, W3 7DA.

                1.4.       Capen is licensed by the Gambling Commission to promote and operate the Lottery in accordance with the provisions of the Gambling Act 2005 as an external Lottery manager with licence number (Type F, Remote) (000-036257-R-317724-008).

                1.5.       Countryside Alliance reserves the right to suspend, cancel or amend the Lottery or these Rules at any time without prior notice. Any such changes will be posted on the Website before they take effect.


  2.       The Draw


                2.1.       The closing date of this draw is Tuesday 31 March 2020 and the draw will take place on Thursday 2 April 2020.

                2.2.       Applications must be from players aged 18 years old or over. No person under this age is allowed by law to enter the Countryside Alliance draw.

                2.3.       Any person who has entered the Countryside Alliance draw who is under 18 years old will automatically forfeit any prize and will be excluded from future entries. If a child under 18 years old is found to have participated in a draw after the draw has taken place, then a full refund will be made to that person and any prizes that might otherwise have been due to them will not be paid out. If prizes have already been paid out, all reasonable attempts will be made to recover them.

                2.4.       Countryside Alliance draw is open to residents of England, Wales and Scotland. No entrants are allowed from Northern Ireland, the Channel Islands, the Isle of Man or any other country. If entries are received from players in these territories they will be treated as a donation to the Countryside Alliance.

                2.5.       The Countryside Alliance draw is subject to the laws of England and Wales.

                2.6.       Countryside Alliance reserves the right to amend these Terms and Conditions from time to time and will notify you of any changes made before the draw date.

                2.7.       Countryside Alliance reserves the right without notice or reason to cancel or refuse entry to the draw. The Countryside Alliance decision on all matters affecting the draw is final and legally binding.

                2.8.       No correspondence regarding the results of the draw will be entered into.

                2.9.       Complaints will be handled in line with complaints procedure found within Countryside Alliance Policy & Procedure outlined below. Complaints that cannot be resolved by Countryside Alliance will be escalated to a third party; The Independent Betting Adjudication Service (IBAS).

            2.10.       Proceeds from this raffle will support The Countryside Alliance Foundation (charity number 1121034), specifically their Fishing for Schools programme.

            2.11.       Any entries received after the closing date of the 31 March 2020 will be considered as a donation to the Countryside Alliance.


  3.       Entries


                3.1.       The cost of each ticket and entry is £25 and individuals are limited to a total of 30 tickets.

                3.2.       Only tickets for which full payment has been received are eligible for entry.

                3.3.       If you purchase a ticket online, your payment will be processed by Capen Ltd Trading as Zaffo.com and your bank statement will include the following information Zaffo.com-ZaffoCharity 0203 096 6265.

                3.4.       Countryside Alliance accepts no liability for loss, theft or delay due to post or for any interest for late items. Countryside Alliance is not liable for any late bank payments.

                3.5.       Countryside Alliance directors, employees and their families are excluded from playing the Raffle draw.

                3.6.       No detail in the entry may be changed in any way once it has been submitted except for change of address.

                3.7.       Sometimes, paying by a credit card may incur a fee charged by your issuing card provider as the purchase of lottery or raffle tickets is classed as Gambling. This fee will vary depending on your provider and will probably be described as a cash advance on your statement. However not all providers do make a charge and therefore you should check with your card provider’s terms and conditions or alternatively, you can purchase tickets by calling our supporter helpline on 020 7840 9300.


  4.       The Draw


                4.1.       The winner of the draw will be chosen at random from all entries received by the Closing Date.


                4.2.       The draw process will be conducted using a random number generator that has been tested with a testing house approved by the UK Gambling Commission.


  5.       Prizes


                5.1.       The Prize available to be won in the draw is four Sage fly fishing rods.

                5.2.       The winner may be asked to participate in publicity with the Countryside Alliance/ relevant third parties both online and offline. Publicity may include a photo opportunity and quote from the winner.


  6.       Complaints


                6.1.       Any complaints regarding the draw can be made directly to Countryside Alliance by contacting our dedicated supporter care team or by  email at raffle@countryside-alliance.org

                6.2.       We will respond to initial complaints and queries within 48 hours of receipt of the complaint. If the complaint is not satisfactorily resolved, the matter will be escalated to the Countryside Alliance Finance Director.  Every complaint will be taken seriously and fully considered by Countryside Alliance in order that a satisfactory resolution can be achieved.

                6.3.       In the event that a satisfactory outcome can still not be reached, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council the matter will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers. The player will be provided with IBAS referral details. The outcome of IBAS intervention will be reported to the Gambling Commission.


  7.       Responsible Gambling


                7.1.       Countryside Alliance draw is intended to be a fun way to support Countryside Alliance and the work we do. If you feel you have a problem with gambling you should visit Gamble Aware’s website where you can get help and advice Gamble Aware https://www.begambleaware.org/ or contact the National Helpline on 0808 8020 133, lines open 8.00am until midnight.

                7.2.       For further information on our Policy for Social Responsibility in Gambling: http://www.countryside-alliance.org/competitions/terms/

                7.3.       If you are worried about your gambling or that of someone close to you, Gamble Aware is the UK’s leading authority on the provision of support, advice and counselling to people affected by gambling problems. If you or someone you know needs help or advice, call their helpline 0845 6000 133 or visit https://www.begambleaware.org.

                7.4.       Countryside Alliance is registered with the Gambling Commission under the 2005 Gambling Act.

                7.5.       The Gambling Commission was set up under the Gambling Act 2005 to regulate commercial gambling in Great Britain and further information can be found at www.gamblingcommission.gov.uk


  8.       Self-exclusion


                8.1.       While most of our supporter’s gamble within their means, we recognise that gambling can be a problem for some. To support problem gamblers, we operate a self-exclusion policy which means you will not receive any marketing material from us about our raffles. The exclusion will start 48 hours after you notify us with your intentions and will last for a minimum of six months.

To join this scheme please contact Supporter Services on 020 7840 9300 or via email raffle@countryside-alliance.org